A few entries back I chronicaled my issues with Dairy Queen. Today I am ready to lay down my pen (fingers?) of justice.
The particular owner of that Dairy Queen wrote me, what I feel, is a heartfelt letter with an apology. It explained everything. She was gracious and kind about it all. I feel like today in a technical age people tend to lose sight of the fact that their customers make their world go around. I feel like the woman that wrote me the letter has not lost site of that at all.
I wanted to thank her for listening to my problem, doing her research and doing something about it.
I am new to the whole natural hair scene. there are some things I don't know and I am not scared to admit that. When I go to different blogs and things They use abbreviations and things like that, and don't have a page to explain them. I promise you that when I figure those things out, I will have a separate link and page for those things. This is my promise to you. I get frustrated not knowing what something means. I think that might be the geek in me. I need to know ALL. I crave knowledge more than my hair craves moisture.
With relaxed hair there is a specific rule you must follow no matter what. You must wrap your hair at night. Most people know what I am talking about. You know somewhere you have that satin scarf that you delicately wrap around your head at night. I was no different.
This practice I have carried over into the natural world. It might just be me, but I feel as if my hair feels better in the morning when it has been wrapped over night. It feels like I am maintaining some moisture in it. I have asked my beautician if she wraps her hair (she has gone natural and was the one to encourage me to go natural as well) she said she does not, but her sister does. I guess the choice is up to you. So do you wrap?
Okay, so today's entry is obviously not about hair. This is another lesson on how you do not treat a customer.
My hubs and I were watching a movie last night. Before we started the second one, I had a hankering for a Strawberry and Golden Oreo Blizzard from Dairy Queen last night.
We drive to DQ and get in the drive through line to place our order. My husband orders his chocolate concoction of a blizzard first. He is in the middle of ordering mine when he is cut off by a loud aggrivated voice from the drive through speaker box. "Chocolate xtreme blizzard large...that all?" Jeff and I giggle, because obviously he was in the middle of ordering something else. "Uh no...can I also get a large strawberry and golden oreo blizzard with extra golden oreos and a chicken basket?" she repeats our order to us LEAVING OUT MY PRECIOUS EXTRA GOLDEN OREOS. Jeff repeats extra Oreos one more time before we drive up to the window.
I hope no one is surprised at this point that my beloved blizzard does not have extra Oreos in it. She then tells us to pull around the side to a black door where our chicken basket will be delivered. We then drive around to a BLUE door and wait.
While we are waiting a random girl gets out of an SUV. She doesn't have on shoes, she has on socks. She knocks on the blue door and someone lets her in. A minute later she is yanking crates and thing out of the door. Helping the employee with the trash.
I look my husband dead in the eye and say "If that girl with no shoes on, in a tank top and booty shorts delivers my chicken basket to me, I am never coming back to DQ.
Do I even need to say what happened? I do? Okay.
The girl with no shoes on, in a tank top and booty shorts delivers my chicken basket to me. WHO IS THIS WOMAN!?
I am irritated, annoyed, and bothered by DQ. I will not be going back. Baskin Robbins may not have Golden Oreo Blizzards, but I have never seen anyone without a uniform behind the counter!
I am not going to lie to you. I am picky and finicky. I have a standard I expect to be reached with customer service. Before I got my degree I worked in customer service for years (Old Navy anyone?). When a company disappoints me starting from the gate, it makes me wonder what the product is going to be like.
Let me back up.
I was on facebook, and one of the businesses I friended on there is StrawberriCurls . She is a naturalista and my beautician hipped me to her. I noticed the other day she was doing a contest. The winner got some sort of product. I wanted to check out the product so I went to the website.
For those of you that do not know, I have an Associates Degree in Computer Information Technology. I am currently in school for my Bachelors. I looked at her sales page, and it kind of hurt my heart and my head. Some people are not tech savvy though, so I wasn't going to hold that against them. I boldly went forth and read the descriptions of everything.
I decided that I was going to purchase the Curls Nurture Cream and Hydrating Hair Butter. Lord knows I need some hydration. I noticed that the Hydrating Hair Butter was currently out of stock. Not a huge deal, I will go ahead and add it to my cart, and I am sure they will send me a notice saying when it will be in and so forth and so on.
I placed my order. I did not receive a confirmation in my e-mail, I didn't really get anything. I ordered everything on 06/14/10. I noticed that Texture Playground had put up a blog on the same day saying that they would have larger sizes of what I ordered in stock starting tomorrow (06/15/10). So I assumed that maybe what I ordered would be back in stock, since it is the SAME EXACT THING, ONLY LARGER!!
You know what they say about assuming right?
So no confirmation, no contact from the website at all. I keep checking my bank account and my Paypal to see if the money has been withdrawn. FINALLY on 06/19/10...5 DAYS AFTER I PLACED MY ORDER Paypal shows a tracking number for the USPS for me.
I am a little nervous to receive this product. If it is as half assed as how they run their site, lord help my hair. Review on the actual product to come when have received it and am able to use it.
My hair is dry.
Let that sink in for a bit. I am not just talking about mildly dry. I think it feels like a dry forest. One match near my head and FLOOM! Forest fire.
I don't know why it keeps drying out like this. I am using a moisturising conditioner and shampoo. I used olive oil on my hair last night, hoping to seal in some type of moisture. Any ideas anyone?
I do not know what is going on with my hair this week. It seems like I cannot put enough moisture into it. (Authors note: This is not me above…I wish I had that much hair) How is the weather in everyone's area? Tonight it is all rainy and dreary and I think it is affecting the hubs and I. He is aggravating me to no end. My grandmother's 70th birthday bash was this past weekend, where I met a surprising guest in my cousin's wife. Why is this surprising you say? She is a naturalista too! We sat and discussed products and things like that.
Anyway, just didn't want anyone thinking that I wasn't alive or kicking. I am here, and I should have a new product review in the next couple of weeks. I just ordered a new product from a different website.
Have a great night!
So the product that I am reviewing is not a hair product. However, I did review a Carol's Daughter hair product over on Beauty and the Bitch . You should check that out as well. Today on my blog, I am reviewing their Almond Cookie Shea Souffle.
First off after getting this product, I took a big whiff… and fell into a sea of soft loving almond-y goodness. Oh wow this stuff smells good! I have really dry skin so I was praying to the Flying Spaghetti Monster (google it..You're welcome) that it worked well.
My prayers were answered.
Instantly my skin felt soft and smooth and luxurious. It is a small jar but a little goes a long way. I slather some on after I've had a bath and I feel all soft and touchable. My husband agrees with me too. If you read my blog over there on Beauty and the Bitch, You will see I wasn't the biggest fan of their leave in conditioner. But their Souffle? Sign me up! It's totally worth the money. I am just jealous of all the people that live near a CD!
Good day my lovelies! I hope all is going well with you in natural world. Things are….well, they are okay over here. I would be lying if every now and again I didn't pull on my hair to see its length and think "If my hair was relaxed, it would be this long.
But then I realize, this is about more than long hair. It is about healthy hair, hair that I can manage and take care of, without having to spend several hours a week in a salon. Yes, I loved the silky feeling of my hair when it was relaxed, but that silky feeling only lasted a week at best. The rest of the time I was walking around like Pippi Longstockings!
For you that do not know me, I have a type 4a Curl. That means my hair is very kinky with a visible curl pattern. I need to take some pictures of my hair, I don't have any really recent ones. Maybe that will be my next entry.
For those interested about the classification of curls, you can check out: http://www.naturallycurly.com/hair-types . It breaks down each type of curl pattern, and also offers you some products specifically for your curl type.
Right now, I am doing very basic things with my hair. I wash it using a suave shampoo and conditioner. I moisturize using olive oil. I pick it out into a sassy fro' and then I dash!
I'm loving the ease..I just wish my hair was a wee bit longer.
I know i have not been writing at all lately. I promise I will get it together!