I am not going to lie to you. I am picky and finicky. I have a standard I expect to be reached with customer service. Before I got my degree I worked in customer service for years (Old Navy anyone?). When a company disappoints me starting from the gate, it makes me wonder what the product is going to be like.
Let me back up.
I was on facebook, and one of the businesses I friended on there is StrawberriCurls . She is a naturalista and my beautician hipped me to her. I noticed the other day she was doing a contest. The winner got some sort of product. I wanted to check out the product so I went to the website.
For those of you that do not know, I have an Associates Degree in Computer Information Technology. I am currently in school for my Bachelors. I looked at her sales page, and it kind of hurt my heart and my head. Some people are not tech savvy though, so I wasn't going to hold that against them. I boldly went forth and read the descriptions of everything.
I decided that I was going to purchase the Curls Nurture Cream and Hydrating Hair Butter. Lord knows I need some hydration. I noticed that the Hydrating Hair Butter was currently out of stock. Not a huge deal, I will go ahead and add it to my cart, and I am sure they will send me a notice saying when it will be in and so forth and so on.
I placed my order. I did not receive a confirmation in my e-mail, I didn't really get anything. I ordered everything on 06/14/10. I noticed that Texture Playground had put up a blog on the same day saying that they would have larger sizes of what I ordered in stock starting tomorrow (06/15/10). So I assumed that maybe what I ordered would be back in stock, since it is the SAME EXACT THING, ONLY LARGER!!
You know what they say about assuming right?
So no confirmation, no contact from the website at all. I keep checking my bank account and my Paypal to see if the money has been withdrawn. FINALLY on 06/19/10...5 DAYS AFTER I PLACED MY ORDER Paypal shows a tracking number for the USPS for me.
I am a little nervous to receive this product. If it is as half assed as how they run their site, lord help my hair. Review on the actual product to come when have received it and am able to use it.