Gen Con is Cancelled for 2020

Published May 28, 2020 | By K Leslie

To Our Gen Con Community

It is with a heavy heart that we must announce the cancellation of Gen Con 2020 this summer in Indianapolis. The safety and health of our attendees, exhibitors, and staff are of the utmost importance to us, and we cannot in good conscience host a gathering of thousands while doing so could threaten the health of so many. If you'd like to know more about our decision to cancel, please head over to the Gen Con website.

If you've already purchased your badge for Gen Con 2020 and are willing to roll it forward to Gen Con 2021, it will help us keep our staff employed through these unprecedented times and come back better than ever next year. If you'd like to pursue this option, you don't have to do anything — we'll convert your 2020 badge to a badge for 2021. However, if that's not in your financial picture, we completely understand.

Here are the options for your Gen Con 2020 badge:

1. If you are willing to roll your badge forward to 2021, then you're all set — we'll do this automatically, with great appreciation.

2. If you'd like a refund to the original method of purchase, please email us at customerservice@gencon.com between May 26 and July 29.Let us know you'd like a refund, and include your name and Gen Con ID number (find it next to your name in the corner while logged in). We'll process a refund minus a $10 per badge return fee.

3. If you'd like to return your badge for system credit, email us at customerservice@gencon.com between May 26 and July 29 and we will credit your Gen Con account. Please include your name and Gen Con ID number. Returns to system credit incur no return fees, and system credit does not expire.

4. You can donate the cost of your badge to help us weather the storm and come back strong for Gen Con 2021. Email customerservice@gencon.com between May 26 and July 29 and include your name and Gen Con ID number if you'd like to pursue this option.

Note: Refund requests will not be accepted until May 26, and must be received by email to customerservice@gencon.com by July 29. Please include your choice of action for your badge, your name, and your Gen Con ID number (find it to the right of your name in the corner when you're logged in at gencon.com).

After July 29, all 2020 badges will be rolled over to 2021. If you miss that window or decide later you'd like a refund, you can request one beginning February 1, 2021.

If you've made a hotel reservation through our Housing Portal, your reservation will automatically be canceled, and you will not be charged any fees. The hotel queue will be reassigned for 2021.

All Pop-Up Gen Con events will also be canceled for 2020.

Thank you from the bottom of our hearts for your support during this time. We hope that you and your circle of loved ones are safe and healthy! We look forward to seeing your wonderful faces in 2021!